Check Order Status | Release My Code

Check Order Status

Please whitelist “support@releasemycode.com by adding us to your address book.  This is the email address your receipts, instructions and order updates will come from. You can also use the ORDER STATUS page or contact our 24-hour live chat agents for your status, codes and instructions.

Typical Expected Processing & Fulfillment Times

We are dedicated to helping you release your code as fast as possible. We work everyday, however in some cases orders may take longer due to manual processing, multiple attempts, as well as a variety of holidays and weekends.

Some orders are almost instant. Some are within an hour.  Some take several days.

In some cases an order completes and your phone may successfully unlock before you receive a manual order update. However, in all cases we always strive to complete orders quickly, give you reasonable expectations, and if at all possible, exceed them!

CONTACT OUR 24 HOUR LIVE CHAT AGENTS AS SOON AS POSSIBLE
IF YOU HAVE AN URGENT REQUEST TO RUSH YOUR ORDER.
WE WILL TRY OUR BEST TO HELP!

 FOR APP “NON-NUMERIC CODES”

(AT&T iPhones, as well as MetroPCS and T-Mobile’s Latest Phones using Permanent Official App Unlock Virtual Code)

  • AT&T iPhones: 

    Any AT&T iPhone

    • Our CLEAN service (not in contract, NEXT agreements, etc.) is Typically 1 to 5 business days, sometimes more.  Here’s why… If your AT&T iPhone IMEI is “Not Found,” we make multiple attempts through manual solutions and this can take a few days.  We’re always doing our absolute best to serve you and help you achieve your unlock status, but we still can’t cancel any order.
    • Our PREMIUM Express service is Typically 1 to 3 business days, sometimes more, not including holidays and weekends.
  • MetroPCS or T-Mobile Device Unlock Apps:

    • MetroPCS – 1 to 24 hours (Except Sunday)

      • Orders during the day are often completed very quickly.
    • T-Mobile – 3 to 7 business days (Except Sunday)

We’re doing our absolute best to serve you and help you achieve your unlock status, but we still can’t cancel any order.

Please contact our 24 hour live chat support agents if you have any questions.

 FOR NON-APP “NUMERIC CODES”

(AT&T & Cricket Android Phones, as well as other GSM phones that prompt you
to enter a numeric
code when you insert a non-original GSM SIM CARD)

  • Alcatel, HTC, LG, ZTE NUMERIC CODES: 1 to 24 Hours (Typically SAME DAY! Every Day!)
  • Samsung 8 digit NUMERIC CODES: 1 to 3 Business Days
  • AT&T and MetroPCS Lumia NUMERIC CODES : 2 to 5 Business Days
  • Blackberry, Kyocera, Huawei and Motorola NUMERIC CODES: 1 to 8 business Days (We get it to you as fast as we possibly can.)



PLEASE NOTE OUR ORDER AND REFUND POLICY:

  • Unfortunately Unlock Orders can not be cancelled for any reason. We always strive to get them completed as soon as possible.
  • If you have any issues with your order once completed, we must hear from you within 1 day. Please contact our 24 hour live chat team for help.

For Android Numeric Codes:  Please be sure you have an activated GSM Sim Card from your new phone carrier, and that you are prompted for a typed-in numeric unlock code prior to ordering.  If you are not prompted for a typed-in numeric unlock when you put in an activated sim card, please contact our 24-Hour live chat for pre-sales support before you order.

For AT&T Apple iPhones: Please be certain that you can successfully connect to iCloud and backup and restore via iTunes prior to ordering. Since you do not receive a visible typed-in code, the backup and restore with iTunes process is required in some cases in order to finalize the permanent factory unlock with your AT&T iPhone. If your iPhone is password protected by iCloud, and you do not know the password, then please do not order. You can check to see if your phone is protected by iCloud password here.

For MetroPCS and T-Mobile Device Unlock App Unlocks: All MetroPCS and T-Mobile “Android” new phones sold after July 2015 require the official MetroPCS or T-Mobile Device Unlock App. A typed in code is not available. Instead, orders are completed through an update to the MetroPCS or T-Mobile server, once you connect to wi-fi and select “Permanent Unlock.” Please note: You must test your device unlock app and receive the “unlock ineligible” or “unlock failed” error before you order. If you receive any other error, such as “can not connect to server” then you must do a factory reset and firmware update, and then successfully test your app for the “unlock ineligible” or “unlock failed” errors before you order. We only refund orders when we receive a response of “not found” from our suppliers.

ALL SALES ARE FINAL: Refunds are only issued if we are unable to receive an “unlock code” or in the case of app unlocks, an “unlock successful” status update from our suppliers. Since unlock codes and server status are based on the Phone Carrier + IMEI, and electronically delivered by email and our ORDER STATUS page, and are the same regardless of where you may purchase them, we are not refunded by our suppliers. For this reason, we are unable to refund you if you decide not to use your unlock code or have some other hardware or software issue with your phone.  Typically if there is any problem, it is because the phone is not using the factory issued software. In this case we advise you to simply perform a factory reset.

If we are unable to retrieve a code within 10 days, we will ask you if you want a refund.  It is extremely rare for any unlock to take that long, but in some cases their are technical difficulties, a surge of orders due to product release or holidays.  We always try as many avenues as necessary in order to successfully retrieve your unlock code.  Due to banking processes beyond our control, refunds are not instant and may take a few business days to show up in your account. If you pay with money in your Paypal account, refunds are instant.