FAQ

*#06# will not show me an IMEI number, why?

From your phone's dialpad, enter *#06# and your 15 digit IMEI should appear.  If it does not appear this indicates that you do not have a GSM phone.  Our service is designed to remote unlock only GSM devices.

Can I use my Verizon or Sprint iPhone 4S with T-Mobile, Solavei, or Simple-Mobile?

It is possible, however we don't recommend it due to the stories we've experienced and heard.   Release My Code does not offer remote unlocking service on these devices.  You will need to use a SIM card modification tool found here: www.gevey.com

Can you unlock an iPhone with iOS 5, iOS 5.01, iOS 5.1, or iOS6

We can unlock an iPhone no matter what the iOS version is.

Can’t I just get this code from my carrier for free?

The short answer is yes.  But that is contingent on a few factors... Your contract is complete, your carrier does not try to save the sale, the moon and stars are lined up perfect, and many other hurdles.  Also, in our experience it has taken customers many days to receive their unlock code from their carrier.

Do I have to pay off my contract for my phone to be unlocked?

With our service you do not need to pay off your contract to unlock your phone. Your phone belongs to you!  You have the right to take your phone to any service you choose. We have the technology to release your code without the need of paying off your contract.

Do I have to unlock my phone every time I want to switch providers or update my phone?

No.  Once your phone is unlocked you may use any SIM card world-wide or update your phone at anytime.

Do I need to unlock my T-Mobile phone for Solavei or Simple-Mobile?

Generally, T-mobile phones do not need to be unlocked to work with a Solavei or Simple Mobile SIM card.  Solavei and Simple Mobile are MVNO's of T-mobile and use T-Mobile's network.

Do we unlock Trac Phones?

No, we do not unlock Trac Phones.

Do you only unlock AT&T phones or can you unlock any GSM phone?

We can unlock any GSM phone.  If you phone has a SIM card, we can unlock it!  During checkout you can choose which carrier you phone is currently locked to.

How do I find my IMEI?

You can find your 15 digit IMEI by dialing *#06# into your phone. Another method is going into your “phone information” in options.

How do I know if my phone is unlocked or not?

Good question.  The simplest way is to put your new SIM card into the phone and see if it works.  If the phone pulls service without asking for a code, then it is unlocked.  Most models will give you an error stating the device is locked.

How do I unlock my iPhone? I already paid for it on your site?

You will receive an email from Release My Code indicating your unlock is complete.  When you receive that email, connect your iPhone to iTunes and BACK UP then RESTORE the device.  Instructions below. To do this from an Apple computer: (iTunes) Highlight under DEVICES your iPhone (usually appears with your name) and press (CTRL + Mouse Click) and select BACK UP.  This process takes a few minutes to 15 minutes depending on how much information needs to be backed up.  When the BACK UP is complete, change into the new SIM CARD and connect to iTunes again.  Highlight the iPhone again and press (CTRL + Mouse Click) and select RESTORE From Back Up.  Choose the correct device if more than 1 iPhone has been backed up to your computer before.  Proceed with RESTORE.  When completed, the iPhone is unlocked.  Allow up to 5 minutes for the NEW SIM CARD to be provisioned.  Find APN Settings for DATA and MMS settings from our Support page. To do this from a Windows computer: (iTunes) Highlight under DEVICES your iPhone (usually appears with your name) and right click on iPhone with your mouse and select BACK UP.  This process takes a few minutes to 15 minutes depending on how much information needs to be backed up.  When the BACK UP is complete, change into the new SIM CARD and connect to iTunes again.  Highlight the iPhone under DEVICES again and right click on iPhone with your mouse and select RESTORE From Back Up.  Choose the correct device if more than 1 iPhone has been backed up to your computer before.  Proceed with RESTORE.  When completed, the iPhone is unlocked.  Allow up to 5 minutes for the NEW SIM CARD to be provisioned.  Find APN Settings for DATA and MMS settings from our Support page.

How do I unlock my phone?

After you purchase your unlock code you will receive detailed unlock instructions just for your phone model.

How does Release My Code know how to get my unlock code?

Release My Code is a team of experienced cellular technicians that live and breathe mobile devices.  We have been in the wireless repair & unlocking industry for 12 years and have built relationships that enable us to provide you with reliable and yet affordable service.

How fast is my iPhone mobile data connection with T-Mobile, Solavei, or Simple Mobile?

T-Mobile is aggressively working on multiple markets to bring 4G speeds to iPhone users. There are some markets that even out perform AT&T data speeds.   Currently there are fifteen cities that will see the best performance.   Baltimore, Houston, Washington, D.C., Kansas City, Las Vegas, Miami, San Francisco and more — get up to 4G (HSPA+) on the 1900 MHz network.  There are already plans to add Boston, Chicago, Los Angeles, Minneapolis, New York metro area, Seattle and more major cities.  Other  markets currently operate on 2G/EDGE data speeds.   We are also seeing more and more people realizing how much they are around FREE WIFI when they needed faster speeds.  

How long does the process take?

Most unlocks are delivered with-in 24 hours.

How long will the refund process take?

The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards). Refunds issued to PayPal account should reflect on your account immediately, but according to PayPal, it could still take up to 30 days for you to receive your funds.

I activated my sim card and my iPhone still says NO SERVICE or INVALID SIM but phone has been unlocked, what do I do?

If you back up and restore your iPhone with iTunes and are still not receiving any service please follow these steps: 1. Insert the Solavei SIM card into the iPhone 2. Connect your iPhone to iTunes (Make sure iTunes has an internet connection) 3. Your iPhone should then activate with the Solavei SIM card. You may need to connect and disconnect your iPhone a few times. If you have not completed the back up and restore please see these instructions. http://releasemycode.com/factory-iphone-unlock/

I received an email with “Unlock not found” instead of a code!

This can happen when an incorrect IMEI is entered when submitting your order.  Our advanced support team should be contacting you within 1 business day.

I see multiple charges on my credit / debit card.

If you have multiple attempts to complete your transaction, your online banking statement may make it appear that you sent us multiple payments. However, your bank is actually holding the funds as an incomplete transaction for each attempt. This is a policy that your bank has and those funds never reach us. If the funds are not marked as available at your bank within 3 business days, please contact your bank. Please also see: http://en.wikipedia.org/wiki/Authorization_hold

I unlocked my iPhone, put in my new SIM card and it says “NO SERVICE” what should I do now?

After you unlock an iPhone and insert a new SIM card it could take up to 5 minutes for the new SIM to pull service.  This provisioning only happens the first time a new SIM is used.

I’m unlocking my iPhone. When do I put my T-Mobile, Solavei, or Simple Mobile Sim card into the iPhone?

Please insert the the new SIM card into the iPhone just before you RESTORE from backup file.  Remember, first BACK UP your iPhone in iTunes to save a copy of your phone memory.  Restoring without first backing up will cause you to lose your contacts, pictures, notes, messages, etc.

If I unlock my AT&T iPhone 4 for T-Mobile, Solavei, or Simple Mobile can I use it back on AT&T later if I choose?

Yes.  You can always use your iPhone on AT&T or any carrier once unlocked.

My Phone is under warranty, so can you provide me services free of cost ?

No

My phone says NO SERVICE after I unlocked it, what do I do?

If you install your Solavei SIM card and your device says NO SERVICE please follow the unlock instructions again.

Should I remove my old Sim card during the unlocking process?

Any phone other than an iPhone needs a locked sim (the new sim card you want to use) in order to type in your unlock code.   You should have received detailed instructions within an email we sent you during the unlocking process.  If you cannot find this email, please search for your model on our homepage and look in the unlock instructions for that model on that product page.  An iPhone simply needs the new sim card and follow the required steps of "back up" and "restore" through iTunes.  This can be done by highlighting the device name and pressing (CTRL + mouse click) on an apple computer or from a Windows computer right click on mouse when highlighting the device name inside iTunes.

What do I do if my code does not work?

It is extremely rare for an unlock code to not successfully unlock your phone.  Please review that all the details (IMEI) you provided to us is accurate! If all information is accurate, we will have an advanced support agent contact you within 1 business day.

What is your 100% guarantee?

If you have problems with your code, we'll get it working. If it doesn't work we'll give you every penny back. No questions asked.

What methods of payment do you accept?

We accept all major credit cards as well as Paypal.

Will picture messaging and internet work?

We will provide you with detailed picture messaging and internet instructions if it is available for the carrier you are switching to.

Will unlocking my phone allow me to use any sim card I choose?

Yes.  You can use any SIM card in your unlocked phone.