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If you have any trouble at all, please contact our 24 hour live chat agents at: http://releasemycode.com
Our 24 hour live chat agents are trained to help you complete your unlock. If you still have trouble, they will create a support ticket. And of course, you are always welcome to simply hit reply, and email us at: firstname.lastname@example.org
*** ATTENTION *** – If you have a T-MOBILE or METROPCS Samsung phone, you may have received a “code” such as: “Unlocked: connect to WI-FI, perform any android system updates, and follow the instructions on the Device Unlock Application.” If you received this message, then your phone is known to require a pre-installed “Device Unlock” app. For additional help, please contact our 24 hour Live Chat support team.
Usually the codes come in this order. In most cases you will use the Network (NCK) code. If you’re with MetroPCS, you will use likely use the Sub Provider (SPCK) code.
SUBPROVIDER (SPCK) -METROPCS
Method #1 Insert a Non accepted simcard in your phone and power on. Once finished loading your phone will ask you to enter a code, enter the Unlock Code
* (90% of Models will use this method)
Note: Non Accepted Simcard is any simcard not from the original provider
Method #2 Go to the dial screen on your phone as if you are going to make a call and press: #7465625*638*UNLOCKCODE# (8 digit unlock code)
Method #3 Go to the dial screen on your phone as if you are going to make a call and press: #0111*UNLOCKCODE# (8 digit unlock code)
Method #4 Go to the dial screen on your phone as if you are going to make a call and press #7465625*638*# Once prompted for code, enter the 8 digit Unlock Code.
If Phone says, “Code Accepted” or “Network Unlock Successful” or “Not Yet Personalized” your phone is fully Unlocked
Method #5 NEW ADVANCED METHOD:
Make sure that the phone PROMPTS for the code with a NON accepted sim card and that your IMEI is correct by dialing *#06#
a. Go to the Dial pad and dial *#197328640#
b. Please click on number  UMTS >  Debugging screen >  Phone Control >  NETWORK LOCK
c. You will see 3 options
d. Please click on number  Perso Sha256 INFO, the screen will change slightly
e. Please hit the MENU button then when the menu pops up please carefully hit BACK to return to the previous screen
f. Next Please click on number  Perso Sha256 ON, the screen will change again to a one line message
g. Restart the phone on the screen by holding the power button and click RESTART
h. When the phone prompts for the unlock code simply enter the unlock code provided to you
i. Your phone is now permanently unlocked!
Method #6 – Alternate Samsung Method
Additional help is here: